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Springfree Trampoline Terms & Conditions of Purchase

*Please note that we do not offer Layby on Springfree Trampolines purchased via our website.

When placing an order for a Springfree Trampoline, you are agreeing to the following Terms and Conditions of purchase.

Certain legislation in Australia may provide consumer guarantees or impose obligations on Springfree Trampoline Australia Pty Ltd which cannot be excluded, restricted or modified, or only to a limited extent.

These Terms and Conditions are subject to such legislation, including without limitation the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010.

Springfree Trampoline may offer an exchange, refund, repair or other remedy where there is a fault. Each case will be based on its own merit and determined at the sole discretion of Springfree Trampoline management directly - please refer to our ‘Warranty Claim’ form on our website or call Customer Care on 1800 586 772.

Springfree Trampoline may refuse free repair, exchange or refund if the trampoline has been installed incorrectly, not maintained or misused in accordance with the User Manual and Trampoline and Enclosure Assembly Instructions – please refer to our ‘Springfree Trampoline Product Warranty’.

Springfree Trampoline will not refund on ‘change of mind’ purchase – please refer to our ‘Refund Policy’ below for terms and conditions.

We may consider an exchange of your trampoline for a different model – please refer to our ‘Exchange Policy’ below for terms and conditions.

REFUND POLICY

 

Springfree Trampoline will not refund on ‘change of mind’ purchases.

However, if you are experiencing hardship, we can offer some alternatives. Please call us on 1800 586 772 and we can walk through a list of options available.

We will gladly facilitate an exchange for another model – please refer to our ‘Exchange Policy’ below for terms and conditions.

 

REFUND POLICY: ACCESSORIES

 

Springfree Trampoline will not refund on ‘change of mind’ purchases of any Springfree accessory.

We may consider an exchange of your Springfree Trampoline accessory for another accessory - please refer to our ‘Exchange Policy: Accessories’ for terms and conditions.

 

Refund Policy: Accessory Bundle and Accessory Pack

 

Springfree Trampoline will not refund on ‘change of mind’ purchases of any Springfree ‘Accessory Bundle’ or ‘Accessory Pack’.

We may consider an exchange of your Springfree Accessory Bundle or Pack for another Accessory Bundle or Pack – please refer to our ‘Exchange Policy: Accessories’ for terms and conditions.

 

EXCHANGE POLICY

 

Springfree Trampoline will gladly facilitate an exchange for another model (upsizing or downsizing). Terms and conditions of the exchange will be subject to the following:

  1. The trampoline must be in ‘as new’ condition
  • ‘As new’ condition means:
  • The trampoline has not been damaged or marked in any way
  • The trampoline must include the original User Manual as well as the Trampoline and Enclosure Assembly Instructions

If the trampoline has been removed from its packaging or has already been installed, a demonstration fee will be applied.

  1. The progression of the order, for instance:
  • If your trampoline has not left our warehouse we will refund or charge the difference in cost for exchanging to another model.
  • If we have dispatched your trampoline order but it has not yet been installed or removed from the packaging at the time of exchange the following conditions, fees and charges will apply:
    • The Springfree Trampoline must be in ‘as new’ condition (see above)
    • Shipping costs to return the ‘original’ trampoline to us
    • The difference in cost for exchanging to another model (if downsizing, this will be deducted from other costs and any balanced refunded)
    • Shipping costs to send the new trampoline to you
    • Administration fee
    • If a Springfree installer has attended your property and has been unable to install the trampoline due to the decision to exchange to another size, a further $80 service fee may be applied.
  • If the trampoline you purchased has already been removed from the packaging at the time of exchange the following conditions, fees and charges will apply:
    • The Springfree Trampoline must be in ‘as new’ condition (see above)
    • Shipping costs to return the ‘original’ trampoline to us
    • The difference in cost for exchanging to another model (if downsizing, this will be deducted from other costs and any balanced refunded)
    • Shipping costs to send the new trampoline to you
    • Demonstration fee
    • Administration/restocking fee
  • If the trampoline you purchased has already been installed at the time of exchange the following conditions, fees and charges will apply:
    • The Springfree Trampoline must be in ‘as new’ condition (see above)
    • Disassembly of the already installed trampoline
    • Shipping costs to return the ‘original’ trampoline to us
    • The difference in cost for exchanging to another model (if downsizing, this will be deducted from other costs and any balanced refunded)
    • Shipping costs to send the new trampoline to you
    • Demonstration fee
    • Install costs for installation of the new trampoline
    • Administration/restocking fee

 

EXCHANGE POLICY: ACCESSORIES

 

We will gladly exchange your Springfree Trampoline accessory for another accessory, subject to the following conditions, fees and charges:

  • Any price difference on an accessory exchange
  • Shipping of the ‘original’ accessory back to us
  • The accessory must be in ‘as new’ condition

‘As new’ condition means:

  • The accessory has not been unpacked/opened
  • The accessory is in its original packaging/boxes including the original strap/seal and User Manual/Instructions

 

Exchange Policy: Accessory Bundle & Accessory Pack

 

We will gladly exchange your Springfree Trampoline ‘Accessory Bundle’ or ‘Accessory Pack’ for another Accessory Bundle or Pack, subject to the following conditions, fees and charges:

  • Any price difference on Accessories Bundle or Pack exchange
  • Shipping of the ‘original’ accessory back to us
  • The Accessory Bundle/Pack items must be in ‘as new’ condition (see above)

Individual items within an Accessory Bundle or Accessory Pack cannot be returned for a refund – please refer to our ‘Refund Policy – Accessories’.